ABB Authorized Distributor vs. Non-Authorized: Which to Choose?

When it comes to purchasing ABB products, many people wonder about the best route to take: should they choose an ABB Authorized Distributor or a non-authorized vendor? This decision can significantly impact the quality of the products and the level of service received.

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ABB Authorized Distributor vs. Non-Authorized: Which to Choose?

1. What is an ABB Authorized Distributor?

An ABB Authorized Distributor is a company that has been officially recognized by ABB for selling their products. These distributors are trained and certified to provide expert advice, support, and additional services related to ABB products. They also have direct access to the latest product information and resources from ABB.

2. Why Should You Choose an ABB Authorized Distributor?

Opting for an ABB Authorized Distributor comes with several advantages:

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1. Reliable Products: Authorized distributors ensure that you receive genuine ABB products, reducing the risk of counterfeit or substandard items.
2. Expert Guidance: They possess in-depth knowledge of ABB's product line, enabling them to assist customers in making informed decisions tailored to specific needs.
3. Warranty Protection: Purchases made through authorized distributors typically come with ABB's warranty and support, offering additional peace of mind.
4. Latest Information: They stay updated on new ABB products, technology, and services, ensuring customers have access to the latest solutions.
5. Technical Support: Authorized distributors often provide technical assistance and after-sale services, which can be valuable for complex installations or repairs.

3. What Are the Risks of Choosing a Non-Authorized Distributor?

While non-authorized distributors may sometimes offer lower prices, the risks associated with this choice can outweigh potential savings:

1. Product Quality Concerns: There's a risk of receiving counterfeit or outdated products, which can lead to performance issues.
2. Limited Warranty: Products purchased from non-authorized sources may not be eligible for ABB's warranty, leaving customers to bear costs for any necessary repairs or replacements.
3. Lack of Support: Non-authorized distributors may not have the necessary technical expertise to provide assistance when issues arise.
4. Inaccurate Information: They might lack access to the most current product information, leading to decisions based on outdated or incorrect data.
5. Regulatory Compliance: Products from non-authorized sources may not meet industry regulations or standards, putting your operations at risk.

4. How Do You Find an ABB Authorized Distributor?

If you've decided that working with an ABB Authorized Distributor is the best route for your needs, follow these steps:

1. Visit ABB's Official Website: ABB provides a list of authorized distributors on their website, allowing you to find a trusted source easily.
2. Check Credentials: Ensure the distributor is certified and authorized to sell ABB products by requesting documentation.
3. Read Reviews: Look for customer reviews and ratings of the distributor to gauge their service level and reliability.
4. Inquire About Support: Contact the distributor to ask about the technical support they provide and familiarize yourself with their return policy.

5. Conclusion

In summary, choosing an ABB Authorized Distributor is generally the smarter choice for customers looking for reliability, support, and quality assurance. Although non-authorized distributors may seem attractive due to lower pricing, the associated risks can lead to costly mistakes and complications down the line. Therefore, investing in an ABB Authorized Distributor can help ensure a smoother experience with ABB products.